Frequently Asked Questions 💭

GOT QUESTIONS? WE GOT ANSWERS! 💜

1. Payment Methods
We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club credit cards, as well as Apple Pay and Google Pay for international orders.

2. Shipping Time
Orders ship within 1 to 3 business days after payment confirmation.

3. Delivery Time
Delivery times vary by country and shipping method — usually between 10 to 30+ business days.

4. Order Tracking
You’ll get a tracking number by email as soon as your order ships.

5. Returns & Exchanges
Since our t-shirts are personalized, we do NOT accept returns or exchanges.
Please double-check your size before ordering — we recommend picking one size up for a comfortable fit.
Refunds are only issued if the product has a defect or is delivered to the wrong address.

6. Product Authenticity
All products are exclusive from K-IDOL MERCH. We have no official ties with Weverse Shop, HYBE LABELS, or other official stores.

7. International Shipping
We ship worldwide. Costs and delivery times depend on your location.

8. Contact Us
More questions? Reach us at k_idolmerch@outlook.com, we’ll get back to you as soon as possible during business hours.